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Product notification for R410, R610 and R810

7 September 2026

We have discovered that there are a couple of bugs in the last 100 Series software release MOD: 2.3.8.xxx where when listening to DAB or FM radio that the sound becomes choppy after a period of listening and also if using AirPlay for streaming services such as Spotify, Tidal and Qobuz, then if pausing or skipping tracks then the result is often no sound, but the track still appears to be playing within the application.

We have already produced a software update to resolve these issues and are now testing thoroughly before general release. All being well we expect this new software to be available by an OTA update in around two weeks.

Should you have any further questions about this, please do not hesitate to contact customersupport@ruark.co.uk.