Product Support Enquiry

First name Last name Email Telephone

Address Postcode Country

Your product Your product’s serial number (where can I find this?) Date of purchase Enquiry

If your enquiry relates to a technical malfunction or security vulnerability, please provide us with clear details on how to reproduce the issue. Useful information includes, the regularity of the fault and does it occur at all volumes, the music source or sources the fault occurs on, details of your home network setup and if CD related, does the fault occur on all CDs or just some. Information such as this may help us determine the fault before we contact you and will speed up the support process.

Upload photo (optional)

If you can upload a photo of the issue you are experiencing with your product, this will help us to diagnose the problem. Upload a maximum of 5 photos, up to 5mb each.

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Ruark

59–60 Tailors Court, Temple Farm Industrial Estate, Southend on Sea, Essex SS2 5TH, United Kingdom

Inside UK: 01702 601410 | Outside UK: 44 1702 601410

Please note our office hours are:
Monday to Friday, 9.00am – 5.30pm

The serial number can be found on the rear panel of your product and also on the packaging. It will look something like this:

back of product

product packaging

Please note: if you are registering MR1s you will need to enter the serial number on the amplifier speaker.