Product notification for R410
18 September 2026
We’ve had a few reports from customers reporting no sound other than a strange whine coming from the speakers, when turning on their R410 systems. Sources can be changed as usual, but the only way to resolve is by turning the system off, wait a while and then turn back on again.
We have not currently been able to recreate this situation ourselves but are investigating and suspect that it may be an initiation issue within the last software release. If so, it will be resolved ASAP.
Should you have any further questions about this, please do not hesitate to contact customerservice@ruark.co.uk.
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