Product support for R1S Smart Radio

Sound

• My headphones are not working with my R1
• I have no sound and the RotoDial controller seems unresponsive

Radio

• Are your products DAB+ compatible?
• How do I perform a new DAB station scan?
• How do I store and recall radio station presets?

See all Q&As for Radio

Bluetooth

• Can I use Bluetooth headphones with your products?
• My music stops and stutters when playing by Bluetooth!
• Bluetooth connection and troubleshooting

Wi-Fi & Streaming

• Error message ‘Failed to obtain IP address from DCHP - Limited or no connectivity’
• Do your 100 Series and R Series products support Apple Music?
• Which of your products support Spotify lossless

See all Q&As for Wi-Fi & Streaming

Other Functions

• Adjusting the clock after daylight saving hour change
• Do your products remember time and settings when power is disconnected?
• Is BackPack 3 still available?

See all Q&As for Other Functions