My music files will not play through the USB input
This answer applies to:
- R1 Mk4
- R1S
- R2 Mk4
- R3S
- R410
- R610
- R810
Firstly, check that your USB drive is formatted to FAT32 and for reliable playback we recommend MP3 files with a resolution up to 48kHz 320 kbps
Secondly check that your USB drive does not have ‘hidden files’ on it! This is not usually a problem when using a PC to create MP3 playlists, but MAC computers often create hidden files to help with file indexing and when these are present, they can stop direct access to the files you want to play.
On a Windows PC it is easy to reveal these files by using Windows Explorer to view the files on your USB drive and with the ‘hidden items’ box checked on the ‘View’ tab, this will show hidden files. Once these files are deleted you should find that your music will play without any problem.
On a MAC PC the best way view and delete these files is to use a third-party utility and the one that we have found works well is called CleanMyDrive2. With this utility installed you can clear your USB of hidden files so albums and music tracks will play without interruption.
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