I suddenly have no Internet Radio!

This answer applies to:

• R1S
• R2 Mk4
• R2 Mk3
• R3
• R3S
• R410
• R610
• R810
• R5 Mk1
• R7 Mk3

Firstly, check that your internet connection is working by checking with another device such as your phone. If all appears okay, next turn off the power to your Ruark, wait a few seconds, and then re-apply power. Your Ruark will then restart and establish a fresh connection, and this will usually fix any problems.

If the problem persists, our Internet Radio service provider (Airable) may be performing maintenance. Recently they have been moving their service to an improved server and this has caused some unexpected outages. This is unusual, however once complete, we are assured that outages will be a rare occurence. If service is not restored within a few hours and you would like to report the issue, they welcome customer feedback via their support page.

Did this answer your question?

If not, please do not hesitate to contact us via our support enquiry form.