questions & answers

Welcome to our online help-desk. Here we hope you’ll find answers
to most questions that we have been asked in the past.

Show questions & answers for:   R1 R2i R4i MR1 R7

questions & answers for R1

1. I only have a few DAB stations showing on my R1. What should I do?

This may be because you live in an area where DAB reception is currently poor, but to check this, please use our postcode checker (see 'check your DAB coverage' panel on the right) to see which DAB stations you should be able to receive. If reception for your area appears to be good, then it may be down to local conditions or building materials. Buildings constructed from steel and reflective glass are not good for radios with internal aerials as they reflect and greatly reduce the strength of signal. In such a case an external aerial will greatly improve reception, but most importantly, if you are using the supplied telescopic aerial, you should ensure that it is properly fitted and fully extended upright.

Secondly, when our products are first powered up from new, they automatically scan the DAB network to see which services are available. During this process it is important that the radio is not touched and that the aerial has been correctly fitted and extended as instructed. If this has not been done then it is likely that not all stations will be detected and only the strong ones displayed. To correct this a new AutoScan/AutoTune or System Reset should be performed as instructed elsewhere in our Q&A’s.

2. I can’t listen to some stations shown on my R1 display!

When first turned on from new R1 will perform a scan of the airwaves searching for DAB/DAB+ transmissions near and afar. It is important during this scan that your radio is not touched and that the telescopic aerial is properly attached and fully extended upright. Stations from nearby transmitters should play without interference, but on transmitters which are further away, playback may burble or be muted due to the weaker signal. Time of day and weather conditions also have an effect on the reception quality of weak stations, but if ‘Signal N/A’ or ‘Service not available’ is displayed on the screen, then this shows that the signal is too weak for reliable playback.

3. How do I perform a new Station Scan on my R1?

Performing an AutoScan/AutoTune will start a fresh scan of the DAB channels and will add new stations to your radios internal memory. Please note that it is important to ensure that your radio is not touched and that the telescopic aerial is upright and fully extended to allow best reception.

On our original R1 manufactured between 2006 – 2010, there is a button located on the rear panel next to the power input. A short press (press and release) of this button will initiate a quick scan, which covers the DAB bands currently being used by most broadcasters. A long press (press and hold) will initiate a full scan. This scan covers all bands allocated for DAB transmissions, but please note that this original version of R1 will not play back DAB+ transmissions which are now being broadcast in countries such as Australia, Switzerland and Germany.

On R1 Mk2, AutoScan/AutoTune is called ‘Full scan’ and is accessed through the INFO/MENU button. Short presses of this button provides various information regarding the broadcast, but a long press brings up a sub menu for control and configuration settings. Options can be cycled through using the up/down buttons either side of the OK button, but in this case the first option shown is ‘Full scan’. Pressing the OK button when this is shown initiates a fresh scan of all DAB and DAB+ channels.

4. How and when should I perform a System Reset on R1?

A 'System Reset' returns R1 to its 'factory default' state and all station and user settings are erased.

In general use it should not be necessary to perform a System Reset, but in some circumstances it can prove useful. For instance, if you move to a new location then it is likely that some stations may no longer be available. Running System Reset will erase these stations and start a fresh DAB scan so only available stations are shown. Running System Reset can also prove useful to resolve system glitches! This is a rare occurrence, but if your radio behaves erratically then running System Reset can often cures these issues.

To perform a System Reset on our original R1, in DAB mode long press (press and hold) the INFO button until 'Manual Tune' appears and then short press (press and release) once so 'System Reset' is displayed and then press and release the OK button to initiate. Please note that timing is important when accessing functions such as System Reset. Pressing and holding a button too long or pressing too quickly may mean that functions are missed, but with a little practise you should quickly discover how it is done.

On our R1 Mk2, System Reset is accessed through the INFO/MENU button. Short presses of this button provides various information regarding the broadcast and signal strength etc, but a long press brings up a sub menu for control and configuration settings. Options can be cycled through using the up/down buttons either side of the OK button. Using these buttons cycle through until ‘System’ is displayed and then press OK to open System options. Again use the up/down buttons, cycle through until ‘Factory Reset’ is displayed and then press OK. Here you will see a message asking you to confirm ‘Factory Reset’. Select ‘Yes’ and then press OK to initiate. R1 will then enter standby mode, but when turned back on will perform a fresh DAB scan. Until this process is completed, it is important to ensure that the radio is not touched and that the telescopic aerial is upright and fully extended. To help further, we also have a short tutorial video.

5. In which Countries will R1 work?

R1 Mk2 uses a 'switch mode' type power adaptor and will work in any Country with mains voltage from 100-240v, 50-60Hz.

For radio reception, the FM tuner will work wherever FM is broadcast but the DAB/DAB+ tuner will only work in countries where this radio format is being transmitted. For information about DAB (Digital Audio Broadcasting) transmissions worldwide, please visit http://www.worlddab.org

6. Is R1 DAB+ compatible?

DAB+ is a further development of the existing DAB platform and is being adopted by countries new to DAB broadcasting such as Australia, Switzerland and Germany. Benefits of DAB+ include improved sound quality with low bit-rate transmissions.

In the UK, Ofcom (who regulate broadcasting) are yet to decide when this new system will be used, but our feeling is that they will probably choose to have DAB+ run alongside the UK’s current DAB platform for a number of years due to the large number of original format DAB radios that have already been sold.

Our original R1 built from 2006 - 2010 is not DAB+ compatible as this system was developed prior to DAB+ being launched, but our R1 Mk2 is fully compatible with DAB+ which we believe will ultimately become the world standard for terrestrial digital radio transmissions.

7. Can I connect an iPod/iPhone or other audio devices to R1?

All iPod/iPhone models and other audio devices can be played through our R1 by using a 3.5mm stereo jack lead from the headphone output on the device to the AUX input on R1. These leads are available from most audio stores and also on our 'Spares and Accessories' page.

8. I can hear a burbling sound when listening to some DAB stations!

Burbling or break up of sound on DAB is usually a symptom of a weak signal, so firstly we recommend that you use our postcode checker (see 'check your DAB coverage' panel on the right) as this gives a guide as to which DAB stations you should be able to receive. Please note however that this does not take into account, local conditions such as obstructions or building materials and most importantly you should ensure that the supplied telescopic aerial is correctly fitted and fully extended upright. If you are having difficulty receiving a good signal, try moving your unit to a different location and if necessary perform a new AutoScan/AutoTune as instructed elsewhere in our Q&A's.

Like TVs, all DAB/FM radios require a good signal to work properly. In most cases, the supplied telescopic aerial provides adequate reception, but in areas of poor reception an external aerial will greatly improve results. We would like to point out that even in good areas  an external aerial will guarantee optimum reception and is a worthwhile investment for best reception quality.

9. What is internet radio and does R1 support this?

Internet radio allows users hear radio stations from all over the world, but in order to work a good broadband connection and wireless network is required. For people living outside their own country, internet radio is a good way of receiving stations from back home, but as most people usually listen just to stations from their own Country, we believe that a combined DAB/FM radio like R1 is the best choice, as it easy to set up, offers a great choice of stations, is energy efficient and stations are available immediately. Internet stations require buffering and can occasionally be lost altogether if network conditions are poor.

For customers who do want to access internet radio services with R1 we highly recommend the use of an iPod Touch (or iPhone) which can easily be connected to R1’s auxiliary input. These devices and many other smart-phones are capable of providing access to most internet radio services and with numerous internet radio 'Apps' available, these give access to the world of internet radio with the added benefit of software updates as they become available.

10. I can hear a slight whine coming from my R1 power supply!

R1 uses a modern 'switch mode' type power adaptor. These devices are more energy efficient but occasionally emit a low level, high frequency whine when not under load. This typically happens when R1 is in standby. If you experience such a problem, please contact us directlyfor help and advice.

11. Can I adjust the brightness of the R1 display in standby?

During developement we envisaged that our R1 Mk2 would primarily be used as a bedside radio, so we set the screen brightness to be low in standby, so it would not disturb sleep. As a running update we have now made changes, so customers can set the screen brightness in standby as they wish. For customers who already have our R1 Mk2 we can supply a software update so this function can be installed if required. If you are interested in this, please contact us for instructions on how to download and install.

12. What is the power consumption of R1 when in standby and when active?

Our R1 Mk2 complies with the latest EU regulations and draws just under 1.5 watts in standby and an average of 5 watts when working depending on volume level.

13. Can I wirelessly stream music to R1?

R1 does not directly have the ability to stream music but if you want to do this we highly recommend using a Bluetooth receiver such as the QED uPlay which can easily be connected to R1's auxiliary input. Providing your mobile phone, laptop or computer has Bluetooth built in and Bluetooth is enabled, with such a device you can wirelessly stream music to R1 with excellent sound quality. 

14. Why is there a delay between DAB and FM broadcasts?

This is because digital and analogue signals are broadcast in different ways. Analogue signals are transmitted direct, but digital signals are digitised before being transmitted and are then processed again before being turned back into sound. This processing adds a slight delay compared to analogue devices.

15. How do I store station presets on my R1?

To store a DAB or FM station in a numbered preset, firstly the station should playing. Decide which preset (number 1-5) that you would like to store the station in and then press and hold the button until 'Preset (number of button) Saved' appears on the screen. Repeat this same operation for the other presets. Please note that you can store up to 5 stations in DAB and FM mode, making a total of 10.

To recall a station, buttons 1-5 on the control should again be pressed, but this time only a quick press is required, as holding the button down is likely to overwrite and delete a previously stored station. To help further, we also have a short tutorial video.

16. Can I connect other audio devices to R1?

Any audio device that has a standard 3.5mm headphone output can be connected to the AUX input on R1 and enjoyed with R1's sonorous sound. Leads to do this are available through our online shop and most audio stores.

17. The display on my R1 has stopped working!

Very occasionally a jolt of static electricity can cause the display screen to blank out. R1 continues to function, but no information is displayed.

To rectify this, disconnect completely from the power supply, wait for a few seconds and then reconnect. When turned back on the display should function as normal. If the problem continues, please contact us for further help and advice.

18. How do I set the sleep function on R1 Mk2?

Setting the sleep function on R1 is an easy process, but to show you how it's done we have a short video clip you can watch here.

19. How do I change the EQ settings on the R1 Mk2?

Changing the EQ settings on R1 is an easy process, but to make it clear how it's done, we have a short video clip you can watch here.

20. How do I change the backlight settings on my R1 Mk2?

Changing the backlight settings on R1 is an easy process, but to make it clear how it's done, we have a short video clip you can watch here.

21. My new LED light bulbs are affecting DAB reception

An article in the November 2013 issue of Which magazine highlighted this issue and said that under the Electromagnetic Compatibility Regulations 2006, light bulbs which interfere with digital radios should not be sold. If new bulbs interfere with the digital reception on your radio, you should be entitled to money back or a replacement, depending on when you bought it.

22. I saw sparks when connecting the power supply to my R1! Is this normal?

Ideally you should first plug the power supply into R1 before connecting mains power, as if the power supply is powered then it is likely that sparks may be seen. The actual power is very low and will not cause physical harm, but as the connector comes close to the power socket on R1 then there comes a point where the air gap between the two points is no longer insulating enough to prevent the flow of electrons and at this point they jump and ionize the air causing the sparks you see.

Best practise with any electrical device is always to make all connections before turning on the mains power.

any other questions or problems?

Should you have a question or problem which is not covered in the Questions & Answers, please do not hesitate to contact us directly on 01702 601410 or by using the enquiry form on our contact page.

check your DAB coverage

Enter your full postcode below to check if you can receive DAB digital radio in your area (UK only):

This will take you to ukdigitalradio.com