Alan inherited his love of music and audio from his father Brian who spent his life working in the British audio industry. Alan’s experience as a mechanical engineer, musician and loudspeaker designer has given him a deep knowledge of how sound works and what makes a product sound ‘right’. To Alan, many radios and music systems he heard delivered poor sound quality and it was the belief that he could do something better that led Alan and his brother-in-law Neil to form Ruark Audio, transferring their knowledge of hi-fidelity speakers to smaller products with wide ranging appeal.
Neil joined Ruark in 1988, working with Alan and Brian looking after production. When Alan’s father retired from the business in 2000 Neil became Alan’s co-director and is now responsible for planning and the day-to-day running of the company. Always a keen sportsman with a strong ethic to stay fit and healthy, Neil has taken up yoga and meditation and his flexibility now knows no bounds. Having a great interest in art, he is also a good amateur painter. Neil loves to be out in the great outdoors and can often be found on the beach or in the woods walking his dog Millie.
At the age of 20, Richard left his homeland of Northern Ireland to follow his dream of becoming a professional footballer, signing for Manchester City in 1999. This he enjoyed for a few years until an injury put an early end to his career and led him to us and a new vocation in Sales and Marketing. Richard’s ‘team player’ attitude and resolve has been a great asset and this determination can also be seen in his love of cycling, having now competed in L’Etape de tour on a number of occasions. This race is a feat in itself and is considered the ‘iron man’ of endurance cycling for amateur cyclists.
Product Design Manager
Jan works closely with Alan and the development team on product design and development overseeing the transformation of our products from concepts all the way through to production ready units. Part industrial designer, part engineer and part graphic designer, Jan’s input into Ruark Audio’s success has been substantial. Prior to working with Ruark, Jan had his own design consultancy working on projects from lighting through to marine navigation aids. Jan holds a first-class Master of Engineering degree from Bristol University and a Master of Arts degree from the Royal College of Art.
Product Development Manager
Simon joined Ruark Audio after graduating from Anglia Ruskin University with a First in Computer Science and has since made himself an invaluable member of our development team. With attention to detail, Simon spends much of his time designing and testing our product software along with project planning and scheduling. Outside work, Simon enjoys working on his own hardware and software projects and also going on holiday to Cala en Porta in Menorca, which so far he’s visited 13 times and counting!
Sales and Marketing
David joined Ruark Audio after working for 8 years at John Lewis. There he developed a wealth of knowledge on retail and the consumer electronics industry which has proved invaluable in his role here. He is a keen golfer and like all of us, a music lover too having played the drums for many years. Here at Ruark David works alongside Richard in our Sales and Marketing team. He is a real team player with a fantastic work ethic and a great sense of humour, but a poor taste in TV. We know that because his favourite programme is Love Island!
Customer Service Manager
Having a wealth of knowledge Terry is our ‘go-to’ man for all things customer related. Whatever your request or problem Terry and his team are here to help you with a professional and reassuring manner. Terry is married with three grown-up children and when he’s not to be found up a ladder (with DIY being one of his hobbies) he enjoys walking and cycling, although he has yet to do L’Etape de tour with Richard, preferring the gentler slopes of the Essex countryside.
Southern Area Sales Manager
Ed spent 10 years working for a specialist hi-fi retailer where he gained a wealth of music and electronics knowledge, developing a keen ear for the best quality sound. Looking after our dealers in the South of England, Ed’s enthusiasm for our products is infectious and he is a fantastic ambassador for our products wherever he goes. Outside of work, Ed has a passion for all things music and like Richard is also a keen road cyclist, taking part in events such as Ride London and covering thousands of miles annually.
Northern Area Sales Manager
Jason shares his passion for audio with the rest of the team and gained his enthusiasm for hi-fi at an early age whilst working part time for a local electrical retailer, rising to Store Sales Manager and then Area Sales Manager for a successful electrical wholesaler. As Sales Manager for the North of UK, it is Jason’s task is to visit our valued dealers, taking care of their needs and also ensuring that product on display looks smart and well presented. You will also find him ‘waving the flag’ at various shows and trade events around the country.
Service and Technical Manager
We pride ourselves on our product reliability, but occasionally problems do occur and it is John’s task to identify and remedy production and customer issues with speed and efficiency. Fortunately, John is a highly experienced electronic engineer so such problems are usually quickly resolved. Outside of work, John is an accomplished horseman, lucky enough to have his own horse (Leo) and riding regularly. When he’s not to be found on four legs, his next love is motorbikes – so all in all he’s quite an action man!
Making good products and providing a good service is, of course, important to a company’s success, but equally vital is good financial planning and management. Klaire joined Ruark Audio in 2011 and has steadily become an indispensable member of our team, advising on cash-flow and along with her assistant Sue managing our various accounts with aplomb. Outside of work Klaire enjoys the theatre spending days out with her husband and two daughters, including the latest love and addition their family a beautiful Border Terrier called Darcy.
When you call Ruark Audio the first voice you are likely to hear is Lorraine who is Alan’s caring wife of over 30 years and whether at work or at home has been involved with the company from its beginning to present day. Patient and understanding, if you have a question or a problem Lorraine and Terry will do all they can to assist you with their aim to offer a ‘first class’ level of customer service to match that of the products themselves. When not at work, Lorraine enjoys the company of her family along with reading and music, 70s and 80s in particular.
Archie and Millie
The Company Woofers
Archie and Millie are our office dogs (Archie is Alan’s four-legged friend and Millie Neil’s) and they’re possibly the two most spoilt pooches on the planet! When we’re stressed and running around in a panic their laid back nature and simple needs bring us back down to earth.