This answer applies to R1 Mk3 R1 Mk2 R2 Mk3 R2i Mk2 R4 Mk3 R4i Mk2 R5 Mk1 R7 Mk1 / Mk2 R7 Mk3
When our products are first powered up from new, they automatically scan the DAB network to see which services are available. During this process it is important that the radio is not touched and that the aerial has been correctly fitted and extended as instructed. If this has not been done then it is likely that not all stations will be detected and only the strong ones displayed. To correct this a new AutoScan/AutoTune or System Reset should be performed as instructed elsewhere in our Q&As.
If not, please do not hesitate to contact us directly on +44 (0)1702 601410 or by using the enquiry form on our contact page.