This answer applies to R4 Mk3 R5 Mk1 R7 Mk1 / Mk2 R7 Mk3
If your unit fails to play CDs from new and you see a ‘Disk Error’ message on the display, then this is probably due to rough handling during transit, causing the CD mechanism to become misaligned. If you think that this may be the case, please contact us directly so we can offer assistance.
Secondly, it is important to ensure that your CDs are clean and free from scratches. If one CD doesn’t play, please try others to see if these are OK. If playback problems persist, then please contact us so we can troubleshoot and help resolve.
If not, please do not hesitate to contact us directly on +44 (0)1702 601410 or by using the enquiry form on our contact page.