Questions and Answers

My music stops and stutters when playing with Bluetooth?

This answer applies to R1 Mk3 R2 Mk3 R4 Mk3 R7 Mk1 R7 Mk3

If this happens firstly ensure that the device you are streaming from is within the recommended wireless range of 5-10m. If the problem still persists then this may indicate a temporary system conflict.

To resolve this we recommend that you perform a System/Factory reset on your product (how to do this is explained elsewhere in our Q&As) and also clear all references to your
product on the device that you want to connect. Once this has been done, your device will again need to be freshly paired but once done you should find that Bluetooth playback is free of any playback glitches.


Did this answer your question?

If not, please do not hesitate to contact us directly on +44 (0)1702 601410 or by using the enquiry form on our contact page.