Questions and Answers

How and when should I perform a factory/system reset?

This answer applies to R2 Mk3 R4 Mk3 R5 Mk1 R7 Mk1 / Mk2 R7 Mk3

A ‘factory/system reset’ returns our products to their default state and all station and user settings are erased.

In general, after the initial set-up, it should not be necessary to perform a reset, but in some circumstances, it can prove useful. For instance, if you move to a new location, then it is likely that some stations may no longer be available. Running a reset will erase these stations so only available stations are shown. Running a reset can also prove useful to resolve system glitches! This is a rare occurrence, but if your product starts behaving erratically then running a reset can resolve these issues.

Factory/System Reset is accessed through the MENU button on the RotoDial control. Press this first and then use the volume/control knob to scroll through to ‘System’ and then push the volume/control knob to select. From here you can then cycle through ‘System’ functions until ‘Factory reset?’ is displayed. Pressing the volume/control knob will then give the option ‘No’ or ‘Yes’. Selecting ‘Yes’ will return your product to its factory default state.

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If not, please do not hesitate to contact us directly on +44 (0)1702 601410 or by using the enquiry form on our contact page.