This answer applies to MR1 Mk1
If this happens, firstly we suggest that you clear the pairing list which is stored in the memory of MR1. To do this, turn on your MR1’s and make sure that they are in Bluetooth mode with the blue LED lit. By pressing and holding the Bluetooth button on the remote, you should find that the blue LED goes out. Keep holding the button until the Bluetooth LED flashes twice. Depending on the volume level of your MR1s you may also hear a tone to indicate that the paring list is cleared. Once this is done also delete any pairing listings for MR1 in the Bluetooth settings on your device and then initiate a new Bluetooth search. MR1 should once again be displayed as a device to which you can connect and once selected you should find that connection between your device and MR1 is restored.
If you’re unsuccessful in clearing the pairing list, it’s likely that you released the Bluetooth button too early, so try again, holding the button down longer.
If not, please do not hesitate to contact us via our support enquiry form.