This answer applies to R2 Mk3 R3 Mk1 MRx Mk1 R5 Mk1 R7 Mk1 / Mk2 R7 Mk3
From experience we know that most Wi-Fi playback problems are rarely the fault of our product but usually something to do with the Wi-Fi router, its settings and occasionally network speed. Below we have made some recommendations that you should try in the first instance, but if these do not help, then please contact us, so we can help further.
1. Reboot your router
If your Ruark has been working fine and then suddenly playback is unreliable then in the first instance you should disconnect power from your Ruark and then turn off your router. Leave for at least 30 seconds so all power is dissipated and then reboot your router. Once fully rebooted you should then reapply power to your Ruark and allow it to reconnect to your network. This simple procedure usually resolves most network related issues.
2. Check that your product is receiving a good wi-fi signal. There are two ways to do this:
In both cases, if your Wi-Fi signal is weak where you would like to use your Ruark then you will need to look at either improving your router to provide wider coverage or else installing Wi-Fi extenders or a mesh Wi-Fi network. Your Service Provider or local IT Shop should be able to help and advise you with this.
3. Reset your router and Ruark
All devices on your home network are assigned a unique IP address by your DHCP server (for most people this is their Wi-Fi router) when first connected so they can each be identified on the network. If you see the error message “limited or no network connectivity” on your Ruark’s display then this shows that it has failed to obtain an IP address from the DHCP server. In this instance, your Ruark will then assign its own IP address which will often not make sense or clash with another device on your network. This will result in a scenario where the product is connected to the network but cannot connect to the internet because it’s improperly addressed, hence “limited or no network connectivity”. In this instance, please try the following:
4. Set up a Wi-Fi hotspot on your smartphone
If the above suggestions do not cure your Wi-Fi problems, then finally we suggest setting up a Personal Wi-Fi Hotspot on your Smartphone. Most Smartphones will allow you to do this and providing you have a good 4G signal, this will confirm whether or not there is an issue with your wireless router and its configuration. With your Ruark connected to your Smartphone, if sources such as Internet Radio work without any issues, then this indicates that your wireless router is probably the weak link in your wireless home network. In this instance, please speak to your internet provider.
If not, please do not hesitate to contact us via our support enquiry form.