Questions and Answers

My R7 mk3 stops while playing a CD. Why is this?

This answer applies to R7 Mk3

It has come to our attention that when playing some CDs, the audio on the R7 may randomly cut out. If this happens to you, performing a cold boot (mains power off/on) will fix the issue and the same CD will likely play through okay, however, it may happen again.

We are currently investigating this matter and expect to provide an online software update in the near future. If you would like to be notified once the update is available, please email us at or else please do not hesitate to call us directly on +44 (0)1702 601410.

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