This answer applies to R2 Mk3 MRx Mk1 R5 Mk1 R7 Mk3 Ruark Link App
Below are some guidelines which should help if you are having any connection or communication problems with Ruark LINK.
1/ If your Ruark MRx, R2, R5 or R7 is not showing on the home screen of the LINK app, firstly try touching the refresh arrow at the top of the screen. This will force the app to again search for Ruark systems on your network. If you still do not see your system, then please ensure that the wi-fi on your phone is turned on and that you are connected to the same network as your audio systems with a good signal.
2/ If you have just set up your audio system, changed its network settings, plugged it into power or updated it; then you may need to wait a while for it to connect to your network. This can sometimes take up to a minute. After this, press refresh again and your system should appear.
3/ Signal strength is important! If playback or communication with your audio system is unreliable then if possible, select your device on the LINK home screen and then tap the cog symbol at the top of the screen. This will show you the device settings and in particular you should take note of the signal strength. Anything above 50% should guarantee reliable communication and playback, but if the signal is below 50% then you should consider relocating your Ruark system or else improving your wi-fi coverage with wi-fi extenders or a mesh network.
4/ It is important that you check that your router firmware is up to date! Some routers will update automatically, but many still need to be updated manually. Ensuring that your router has the latest firmware installed will often overcome communication and connection issues.
5/ Finally if you are still not able to see your Ruark system in LINK, then we suggest that your entire system including phone, router and products should be completely rebooted. By this we mean that your phone/tablet should be shut down, so you see the makers symbol when it reboots and likewise power to your router and Ruark system should be completely disconnected. Once this is done turn each item back on in turn, starting with your router (wait for it to fully initialise) followed by your phone/tablet and then finally your Ruark system. This reboot should refresh and reconnect everything. As always with wi-fi devices, please be patient, as after a complete reset reconnection can often take at least 1 to 2 minutes.
If not, please do not hesitate to contact us via our support enquiry form.