This answer applies to R5 Mk1 R7 Mk3
Connection between the remote and product pairing may occasionally be lost, particularly if the remote battery is running low on power. To reconnect hold the remote close to display and press and hold the volume/select knob to pair. A successful pair is indicated by a more solid flash of the remote’s LED and the words “Remote Paired” will be displayed on screen. If you have trouble pairing please ensure that the battery in the remote is fresh, as a low battery will make pairing less reliable.
If not, please do not hesitate to contact us via our support enquiry form.