Why is my R7 is displaying ‘tracks 0’ when I insert a disc?

This answer applies to:

  • R7 Mk1 / Mk2

Before playing a CD, R7 firstly checks the discs table of contents. If there are scratches or dirt on this section of the disc then it may read incorrectly. This can cause R7 to display ‘tracks 0’ followed by ‘Disc error’ after a period of around 10 seconds. Once ‘Disc error’ is shown simply eject the disc, clean it and then reinsert. This should resolve this issue, but if you still experience difficulties reading CDs please contact us directly for help and advice.

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