My Ruark is not working properly with UNDOK

This answer applies to:

  • R2 Mk3
  • R3 Mk1
  • MRx Mk1
  • R5 Mk1
  • R7 Mk3
  • UNDOK App

Below are some tips which should help if you are having any connection or communication problems with UNDOK.

If your Ruark is not showing on the home screen of the UNDOK app, firstly try touching the refresh arrow at the top of the screen. This will force the app to search again for Ruark systems on your network. Also please ensure that you are connected to the same Wi-Fi network as your audio system.

If you are still not able to see your Ruark system in UNDOK, then next we suggest that you reboot your router and Ruark product. This means that power to your router and Ruark system should be completely disconnected. Once this is done turn each back on, starting with your router (wait for it to fully initialise) followed by your Ruark system. This reboot should refresh and reconnect everything. As always with wi-fi devices, please be patient, as after a complete reset reconnection can take a few minutes.

Signal strength is important! If playback or communication is unreliable then select your device on the UNDOK home screen and then tap the cog symbol at the top of the screen and take note of the signal strength. Above 50% should guarantee reliable communication and playback, but if the signal is less then you should consider relocating your router or your Ruark so signal strength is improved.

Lastly it’s important that you check that your router firmware is up to date! Most routers will update automatically, but some need to be updated manually. Ensuring that your router has the latest firmware installed will keep your home network running smoothly and help with connection issues.

Did this answer your question?

If not, please do not hesitate to contact us via our support enquiry form.