This answer applies to R2 Mk3 R7 Mk1 R7 Mk3
From experience we know that most Wi-Fi problems are rarely the fault of our product but usually something to do with the Wi-Fi router, its settings and occasionally network speed. Below we have made some recommendations that you should try in the first instance, but if these do not help, then please feel free to contact us, so we can help further.
1/ Reboot your router
If your Ruark has been working fine and then suddenly playback is unreliable then in the first instance you should disconnect power from your Ruark and then turn off your router. Leave for at least 30 seconds so all power is dissipated and then reboot your router. Once fully rebooted you should then reapply power to your Ruark and allow it to reconnect to your network. This simple procedure usually resolves most network related issues.
2/ Check that your product is receiving a good wi-fi signal. There are two ways to do this:
(a) If you are having trouble seeing your home network or maintaining connection after you’ve run the network wizard on your Ruark, then we suggest that you use a Wi-Fi test app to check the Wi-Fi strength in the area where you wish to use your Ruark, as a weak or fluctuating signal will make playback unreliable. These apps are readily available for both iOS and Android devices. Just type ‘wifi signal strength’ into the search bar on your app store.
(b) If your Ruark is connected to your home network you can check its network status with either a Smartphone or Computer connected to the same network, but firstly you need to obtain your Ruark’s IP address. This can be found by pressing the MENU button on the RotoDial control and then selecting SYSTEM SETTINGS, then NETWORK and finally VIEW SETTINGS. From here you should scroll through the information until you see IP ADDRESS and then make a note of the address, which will be something like 192.168.45.XX.
With this information, you should then open up the browser on your Smartphone or Computer and enter these number (with full stops) into the address bar. This will open a dedicated product page where you will be able to see various information about how your Ruark is set up and also its status on your network. Most importantly check Wi-Fi Status and Signal Strength. Ideally Signal Strength should be at least 30% as anything below this is likely to cause unreliable playback.
In both above cases, if the Wi-Fi is slow or the signal weak where you would like to use your Ruark then you will need to look at either improving your wireless router to provide wider coverage or else installing Wi-Fi extenders. Your Service Provider or local IT Shop should be able to advise and help you with this.
3/ Reset your Router and Ruark
All devices on your home network are assigned a unique IP address by your DHCP server (for most people this is their Wi-Fi router) when first connected so they can each be identified on the network. If you see the error message “limited or no network connectivity” on your Ruark’s display then this shows that it has failed to obtain an IP address from the DHCP server. In this instance your Ruark will then assign its own IP address which will often not make sense or clash with another device on your network. This will result in a scenario where the product is connected to the network but cannot connect to the internet because it’s improperly addressed, hence “limited or no network connectivity”. In this instance, please try the following:
4/ Set up a Wi-Fi Hotspot on your Smartphone
If the above suggestions do not cure your Wi-Fi problems, then finally we suggest setting up a Personal Wi-Fi Hotspot on your Smartphone. Most Smartphones will allow you to do this and providing you have a good 4G signal, this will confirm whether or not there is an issue with your wireless router and its configuration. With your Ruark connected to your Smartphone, if sources such as Internet Radio and Spotify work without any issues, then this indicates that your wireless router is probably the weak link in your wireless home network. In this instance, please speak with your internet provider.
If not, please do not hesitate to contact us directly on +44 (0)1702 601410 or by using the enquiry form on our contact page.